Privacy Policy

AQS (“we,” “our,” or “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains what personal data we collect when you use our website, how we use it, and your rights regarding that information.

We may update this policy occasionally. Any changes will be published here, and if significant, we’ll notify you directly. Please revisit this page regularly to stay informed of any updates.

We may collect and process the following data about you:

3.1 Information you give us:

• Personal details when you fill out forms, request quotes, subscribe to communications, leave feedback, or contact us (e.g., name, email, phone number, address).
• Communications through phone, email, or social media.

3.2 Automatically Collected Data:

• Technical information such as your IP address, browser type and version, operating system, device data, time zone, and browser plugins.
• Usage data including pages visited, time spent, interactions (clicks, scrolls, form submissions), referring/exit pages, and errors encountered.

3.3 Information we receive from other sources:

We may supplement your data from trusted third parties — such as analytics services, advertising networks, business partners, or credit reference agencies — to enhance our services.

We use cookies and similar tools to:

• Recognize your device and preferences,
• Facilitate smoother navigation,
• Compile usage statistics,
• Enhance site performance, and
• Tailor content and offers for you.

You can manage or disable cookies through your browser settings, though this may affect your experience on our site.

We use your data to:

• Provide products, services, and support you request,
• Communicate updates and service details,
• Present content and site layout effectively,
• Analyze usage to improve performance and design,
• Offer personalized suggestions and relevant offers where permitted,
• Maintain site security and functionality, and
• Support our business operations and decision-making.

We only share your information with third parties under lawful conditions—such as for site improvement, analytics, contractual needs, legal obligations, or marketing—with your consent where appropriate.

We process your data based on:

• Consent: e.g., when you sign up for newsletters, feedback, or marketing communications.
• Contractual Necessity: e.g., fulfilling your enquiries, orders, or requests.
• Legal Obligations: e.g., when required to comply with court orders, regulations, or fraud investigations.
• Legitimate Interests: e.g., improving site performance, offering relevant content, or developing products—always balanced against your rights.

We retain your personal information only for as long as necessary for the purposes for which it was collected; such as contractual requirements, legal obligations, or legitimate interests. When no longer needed, data will be anonymized or securely deleted.

You have the right to:

• Access your data and request copies,
• Correct inaccuracies,
• Erase data when no longer necessary,
• Restrict how we use your data,
• Withdraw consent at any time,
• Object to processing based on legitimate interests, and
• Opt out of marketing communications at any time via unsubscribe links or contacting us directly.

To exercise any rights, contact us at the details below. We will verify your identity before taking any action.

For privacy queries or requests, please reach out to:

Email: smadmin@aqslt.co.za